FAQ

Top FAQs

Where To Buy?

Click Here to find the most up-to-date list of retailers offering a product in your area. Please contact the store to confirm the product is currently on the store shelves.

We also sell directly to our consumers and ship our fruits straight to your doorstep. Please click here to build your super-fruit box.

Best If Used Before Date - Expiration Date

Each product has a “Best-By” date printed to indicate the date that we guarantee the freshness and quality of the product. The product is still safe to eat after this date, but you may notice a change in quality.

HOW DO I GET PITAYA FOODS PRODUCTS IN MY LOCAL MARKET or JUICE BAR?

Customer demand for our product is the most powerful. Ask to speak to a manager or the frozen buyer for the store. Then tell them our company name and what our product is. The more info you give them the better.

You can also email us at store@pitayafoods.com and give us the market or juice bar info for us to follow up:)

ORDERING

WHY DO I HAVE TO CHOOSE EIGHT ITEMS WHEN BUILDING MY SUPER-FRUITBOX?

Shipping frozen fruit requires dry ice, an insulated cooler, and express shipping. To be resourceful and efficient with our cooler size, 8 frozen items in required per order.

HOW DO I CANCEL MY ORDER?

In the rare case this might happen (wink wink); your request needs
to be emailed to store@pitayafoods.com as quickly as possible, our cancellation window is very limited. Please supply your name and order number in the email.

I PLACED AN ORDER WITH THE WRONG ITEMS

If your order is still open in our system, we would be happy to edit the items for you. Please reach out to store@pitayafoods.com as quickly as possible as the editing window is very limited. Please supply your name and order number in the email.

If your order is processing or has shipped, we are unable to edit
the items.

Shipping & Delivery

DO YOU SHIP WORLDWIDE?

Right now we are only able to ship online orders within the continental United States.

HOW DO YOU SHIP YOUR FROZEN FRUIT?

To ensure our healthy fruits arrive to you frozen, we pack them in an insulated cooler with dry ice. Guaranteed to keep fruit frozen for 72 hours after shipping.

WHEN WILL MY ORDER SHIP?

We ship all orders via FedEx or UPS. When your order is shipped from our warehouse, your order will arrive at your door in 3 business days or less. Once delivered, please place your Pitaya packs in your freezer.

Orders going to a business address will ship Monday - Tuesday and take roughly 1-3 days to arrive when shipped. Orders going to a residential address will ship Monday - Tuesday and take roughly 1-3 days to arrive when shipped. If you have any questions about shipping or would like an estimated delivery, please contact us at store@pitayafoods.com.

HOW CAN I TRACK MY ORDER?

When your order is ready to ship, our warehouse packs the order and then creates a FedEx or UPS tracking number which is emailed to you later that same day. If you do not get a tracking number emailed to you, please email us at store@pitayafoods.com and we will provide you with one. Please also check your email junk folder before contacting us as they sometimes end up there.

THE PUREE PACKS ARE MELTED BUT STILL COLD?

As long as your Puree Smoothie Packs are cold, they are still 100% fresh and eatable. If you don’t want to enjoy them right away, place them in the freezer the ensure freshness.

MY ORDER ARRIVED MELTED

As long as items are cold, they are still 100% fresh and eatable. If you don’t want to enjoy them right away, place them in the freezer to ensure freshness.

THERE IS AN ISSUE WITH MY ORDER

Sometimes these things happen, and we want to fix them right away. Please email customer service the following information at store@pitayafoods.com.

- Order Number
- Email Associated with Order
- Photos (if any visible damage)

MY TRACKING NUMBER SAYS DELIVERED, BUT I DON’T SEE MY PACKAGE

Please take a look at any notes FedEx may have made in your Tracking History (i.e. Left at Front Door or photo showing where package was left). If you’re still unable to locate the package, please contact FedEx (1-800-463-3339).

If your shipping address is in an apartment complex or office building, we’d recommend checking in with your neighbors, front desk attendant, property manager, and/or mail room.

MY SHIPPING ADDRESS ON MY ORDER IS INCORRECT

Please verify that your shipping address is correct on the order confirmation email you receive from us. If you find that your address is incorrect, and your order is still open in our system, we would be more than happy to update the shipping address on your order.

If your order is processing or has shipped, we are unable to update the shipping address, due to the challenges of rerouting a package mid-transit.

Billing & Refund Policy

WARRANTY

Due to the fact that Pitaya Foods products are perishable food items, all sales are final. In the event that your order does not arrive to your satisfaction, please contact us at store@pitayafoods.com with your order number and any additional details. A photo of any issue is required for any potential refund.

REFUND POLICY

Due to the fact that our fruits are perishable, absolutely no refunds or exchanges, all sales are final. Freshness is guaranteed for 80 hours after shipping. Most packages will be delivered within 60 and maximum 72 hours of shipment.

Please check your tracking information after ordering and make arrangements to be available for delivery, or be able to receive them and place them in the freezer less than 6 hours after they are delivered.

HOW CAN I GET A COPY OF MY INVOICE?

We are going green, so invoices will be emailed by request. You can request a invoice by emailing us at store@pitayafoods.com.

ACCEPTED FORMS OF PAYMENT

We accept the following credit cards and methods: Visa, Mastercard American Express, PayPal, and more.