FAQ

HOW DO I GET PITAYA FOODS PRODUCTS IN MY LOCAL MARKET or JUICE BAR?

Customer demand for our product is the most powerful. Ask to speak to a manager or the frozen buyer for the store. Then tell them our company name and what our product is. The more info you give them the better.

You can also email us at store@pitayafoods.com and give us the market or juice bar info for us to follow up:)

DO YOU SHIP WORLDWIDE?

Right now we are only able to ship online orders within the continental United States.

HOW DO YOU SHIP YOUR FROZEN FRUIT?

To ensure our healthy fruits arrive to you frozen, we pack them in an insulated cooler with dry ice. Guaranteed to keep fruit frozen for 72 hours after shipping.

WHEN WILL MY ORDER SHIP?

Orders are processed within 1 - 2 days and ship Monday - Wednesday (except holidays).

If order is processed outside our ship window, it will be shipped the following Monday. Once order arrives 1 - 3 days after it ships, please note this product ships with dry ice and to open with caution.

Once opened, place your frozen product in your freezer until ready to use.

HOW CAN I TRACK MY ORDER?

When your order is ready to ship, our warehouse packs the order and then creates a FedEx or UPS tracking number which is emailed to you later that same day. If you do not get a tracking number emailed to you, please email us at store@pitayafoods.com and we will provide you with one. Please also check your email junk folder before contacting us as they sometimes end up there.

HOW DO I CANCEL MY ORDER?

In the rare case this might happen (wink wink;), your request needs to be emailed to store@pitayafoods.com before 5:00 pm (Local Time) the day before your order ships. Please supply your name and order number in the email.

THERE IS A PROBLEM WITH MY ORDER or IT NEVER ARRIVED?

Sometimes these things happen, and we want to fix them right away. Please email customer service the following information at store@pitayafoods.com.

- Order Number
- Email Associated with Order
- Photos (if any visible damage)

THE PUREE PACKS ARE MELTED BUT STILL COLD?

As long as your Puree Smoothie Packs are cold, they are still 100% fresh and eatable. If you don’t want to enjoy them right away, place them in the freezer the ensure freshness.

HOW CAN I GET A COPY OF MY INVOICE?

We are going green, so invoices will be emailed by request. You can request a invoice by emailing us at store@pitayafoods.com.

ACCEPTED FORMS OF PAYMENT

We accept the following credit cards and methods: Visa, Mastercard American Express, PayPal, and more.

WARRANTY

Due to the fact that Pitaya Foods products are perishable food items, all sales are final. In the event your order does not arrive to your satisfaction, please contact us at store@pitayafoods.comwith your order number and any additional details. A photo of any issue is required for any potential refund.